Employee Assistance Programs

Employee Life & Health:

Employee Assistance Programs

Employee Assistance Programs start with prevention, allowing employers to avoid certain costs before they even start. These programs are employer-sponsored and provide counselling to employees and their loved ones to assist in resolving or coping with personal problems confidentially. Through Employee Assistance Programs, employees learn to target the personal, social, and stress-related issues that can all too often lead to illness and absence.

Why should I offer an Employee Assistance Program?

Employee Assistance Programs help employees with a number of issues that impact well-being and performance, such as stress, financial problems, marital problems, child care problems, elder care concerns, delinquent children, bereavement, impending retirement, and more.

Employees going through difficulties in their personal lives are prone to increased absenteeism and reduced productivity. They also suffer more serious on-the-job accidents. This means increased health care costs and disability benefits, reduced employee morale, added job stress for other employees picking up the slack, increased staff turnover—all having a negative impact on the employer’s bottom line. Individuals who take advantage of Employee Assistance Programs prevent their physical and mental conditions from deteriorating to the point that he/she must claim for health care benefits.

What is included in an Employee Assistance Program?

  • 24/7 Clinical Call Centre

  • Child and elder care information, resources, and referrals

  • Extensive, multidisciplinary network of professional counsellors

  • Mainstream counselling

  • Technology innovations (Internet-based services)

  • Three modes of service (face-to-face, telephone, and web-based services)

  • WorkLife Information

Employee Assistance Programs also provide the services and support that you and your managers require so you can properly cope with employees in distress:

  • Comprehensive care focused on prevention

  • Critical Incident Services

  • Expertise and resources

  • Knowledge-sharing

  • Organizational assessment

  • Proactive program management


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